Transmission Operations Planning Engineer at Xcel Energy responsible for major engineering projects. Acting as a subject matter expert and managing complex engineering tasks while collaborating with teams.
About the role
- IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
Responsibilities
- Execute day‑to‑day Change Operations ensuring consistent governance and audit readiness
- Prepare, coordinate, and run ECABs for major and high‑risk changes; validate risk, mitigation, rollback plans, and SME technical sign‑off
- Maintain centralized Change documentation, including workflows, RACIs, playbooks, and pre‑approved change criteria
- Govern pre‑approved change templates, enforcing eligibility, access controls, and periodic validation
- Coordinate federated releases across LOBs; identify, track, and manage cross‑LOB dependencies
- Ensure all change and release activity is accurately recorded and traceable in ServiceNow
- Perform change recertification, data quality checks, and compliance validations
- Produce operational dashboards and summaries covering change risk, readiness, non‑compliance, and KPIs
- Support automation and GenAI initiatives to reduce manual effort, improve data quality, and enhance leadership visibility
Requirements
- ITIL® Foundation or higher (ITIL 4 preferred)
- Familiarity with ITIL‑aligned Change and Release Management practices
- Experience supporting regulated or audit‑sensitive environments
- ServiceNow certification (e.g., CSA or ITSM implementation experience)
- Experience supporting or running ECABs for complex or high‑risk changes
- Ability to assess and validate change risk, mitigation, and contingency plans with technical SMEs
- Experience coordinating releases and dependencies across multiple teams or LOBs
- Strong operational documentation and communication skills
- Experience applying automation and/or GenAI to IT operations or ITSM processes
- Comfortable working in a fast‑paced, high‑visibility, global operations environment
- Willingness to work rotational shifts to support follow‑the‑sun coverage
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Paid time off
- Professional development opportunities
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