Supervisor de Operações CS responsible for leading teams and optimizing processes in B2B/B2C contexts at Happy Gestão. Engaging with clients and enhancing customer success strategies.
CI
Hybrid Ops Support Assistant 4 - Wire Operations - Bilingual English/Spanish or English/Portuguese
Posted 20 hours ago
About the role
- Ops Support Assistant providing operations support services at Citi, coordinating between operations staff and clients. Aiding in decision-making, workflow, and maintaining departmental standards.
Responsibilities
- Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
- Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
- Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
- Interact with internal departments and external clients to resolve issues and concerns
- Monitor “In process,” work to meet business and quality standards
- Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
- Support an expansive array of products and services and serve as the team subject matter expert
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
- 1-3 years of relevant experience
- Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred
- Proficient computer skills
- Ability to adapt to new technology quickly and seamlessly
- Consistently demonstrates clear and concise written and verbal communication skills
- Bilingual required: English/Spanish preferred, English/Portuguese preferred, other bilingual languages will be considered
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
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