Manager Ramp Operations overseeing aircraft loading/off - loading processes at FedEx ramp facilities. Ensuring safe and efficient operations through team management and planning.
About the role
- Principal Operations Coordinator in Wire Authentication managing payment experiences for customers. Handling reviews and approvals of wire payment requests in a fast-paced, multi-function operation.
Responsibilities
- Completes daily inbound and outbound phone calls to our customers
- Executes the review and approval of wire payment requests on behalf of the Enterprise
- Researches and resolves a wide variety of issues and queries using independent judgment
- Follows direction and executes tasks efficiently following procedures and meeting regulatory and customer experience requirements
- Works with management to identify process improvements
- Investigates and resolves customer issues with little or no assistance
Requirements
- High School Diploma, GED, or equivalent certification
- At least 2 years of experience in banking or in the financial industry
- At least 3 years of customer service or contact center experience
- At least 1 year of experience using Microsoft Office or Google Suite
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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