Operations Work Coordinator managing daily work plans for crews at Xcel Energy, focusing on safety and efficiency while ensuring customer satisfaction and regulatory compliance.
About the role
- Operations Support Advisor ensuring operational support for Newmedica's eye health services. Handling enquiries from clinical sites and contributing to high-quality patient care in a hybrid role.
Responsibilities
- Answering and logging incoming calls and emails from services, escalating requests to the appropriate person or 3rd party supplier when required
- Proactively monitoring your personal resolution and response KPIs to ensure you are operating within expected standards
- Engaging in project work as needed and becoming a subject matter expert on the core PAS/EMR and stock management systems
- Building our systems knowledge level by contributing to our knowledge base through process mapping and how to guides
- Training new staff in the use of core systems, providing systems training for services and support office staff when necessary
- Setting up and configurating the PAS/EMR application for new locations/appointment types/ letters etc. as and when required
Requirements
- Proven customer service skills and a passion for customer care
- An eye for detail and accuracy
- Experience working with a variety of systems
- Excellent verbal and written communication skills
- Strong planning and organising skills
- Excellent administration and data management skills
- Problem solving skills
- Excellent interpersonal and client relationship skills including the ability to relate effectively with a diverse range of staff and clients
Benefits
- Up to 12% company bonus based on company performance and personal objectives
- 25 days annual leave plus bank holidays and 1 day birthday leave
- Profit share scheme
- Company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses, private medical insurance, private dental care, health care scheme, death in service, an opportunity to sign up to a tax-free cycle to work and a retail discount platform
- A free 24/7 well-being/counselling service
- An environment where your learning and development is supported
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