Client Operations Specialist executing account operations for independent restaurants. Ensuring accuracy, timeliness, and compliance in a hybrid role in Mexico City.
About the role
- Embedded Operations Manager at Caris Life Sciences managing end-to-end case execution for precision medicine programs. Responsible for workflow efficiency and ensuring a high-quality provider and patient experience.
Responsibilities
- Own and manage the end-to-end lifecycle of assigned cases, ensuring accuracy, completeness, and timely progression
- Review and verify test orders and documentation; resolve discrepancies proactively
- Coordinate with providers, clinic staff, pathology teams, and internal teams
- Monitor case status and implement corrective actions
- Maintain a primary focus on case management excellence across the full lifecycle
- Proactively resolve issues impacting case quality, turnaround time, or provider experience
- Maintain audit-ready documentation
- Share operational insights and best practices to improve execution and consistency
- Drive improvements in turnaround time, documentation completeness, and case quality
Requirements
- Bachelor’s degree or equivalent experience
- 3+ years of healthcare or diagnostics experience
- 3+ years provider-facing or customer-facing experience in clinical environments
- Strong problem-solving and decision-making skills in real-time situations
- Understanding of clinic-based workflows and healthcare delivery environments
- Ability to learn and effectively use proprietary systems and platforms
- Demonstrated ability to manage complex workflows
- Valid driver’s license
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
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