Operations Supervisor overseeing donor flow and compliance in the plasma center with responsibilities in training and documentation.
About the role
- Air Export Operations Manager at Shipco Transport, overseeing airfreight export operations and ensuring compliance with international trade regulations. Leading team performance and managing complex logistics in dynamic environment.
Responsibilities
- Manage and oversee all airfreight export operations, ensuring shipments are executed efficiently, accurately, and on schedule.
- Supervise the end-to-end export process including booking, consolidation, documentation, customs coordination, and final departure.
- Ensure full compliance with IATA, ICAO, TSA, customs, and international trade regulations.
- Review and approve export documentation such as Air Waybills (AWBs), commercial invoices, packing lists, and certificates.
- Coordinate closely with airlines, ground handlers, trucking providers, customs brokers, and overseas agents.
- Lead, train, and mentor the air export operations team; manage staffing, workflows, and performance.
- Monitor daily operational KPIs (on-time performance, cost control, error rates) and implement process improvements.
- Handle escalations related to shipment delays, discrepancies, claims, or customer complaints.
- Experience with inhouse CCSF operation.
- Maintain accurate records within the freight forwarding/TMS system and ensure data integrity.
- Manage rate agreements, space allocations, and vendor performance in collaboration with procurement or sales teams.
Requirements
- 5+ years of experience in airfreight export operations, with at least 2 years in a supervisory or managerial role.
- Strong working knowledge of air export procedures, including booking, consolidation, documentation, and customs compliance.
- Hands-on experience with IATA regulations, TSA requirements, and international trade laws.
- Proficiency in preparing and reviewing export documentation (AWBs, commercial invoices, packing lists, certificates of origin, etc.).
- Experience coordinating with airlines, ground handlers, customs brokers, and overseas agents.
- Excellent organizational and problem-solving skills, with the ability to manage multiple shipments under tight deadlines.
- Strong leadership and team management skills, including training, performance monitoring, and workflow optimization.
- High attention to detail and accuracy in documentation and compliance.
- Effective communication skills (written and verbal) for internal teams, customers, and global partners.
- Ability to analyze KPIs, control costs, and improve operational efficiency.
- Proficiency in MS Office (Excel, Outlook, Word).
- Ability to work in a fast-paced, time-sensitive environment.
Benefits
- We offer a positive and friendly atmosphere with opportunities for advancement and personal growth.
- We offer medical, dental, life and vision insurance.
- STD and LTD insurance.
- We also offer a flexible benefits account.
- An optional wellness program.
- A matching 401(k) plan.
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