Analyst supporting customer journey mapping at Stefanini. Engaging in customer experience improvements for financial services and insurance products.
About the role
- Flight Support Agent taking care of operational aspects of logistics and ground services for flights. Managing ground arrangements and collaborating with aviation partners in a pivotal role.
Responsibilities
- The Flight Support Agent's main role is to take care of all the operational aspects of logistics and ground services of each flight
- Maintaining and updating Global View platform – Vista’s proprietary Operations systems
- Arranging Ground Handling services, airport slots, and fuel for all flights as required by established procedures
- Liaising with external providers concerning any ground services arrangements or operational requirements
- Requesting overflight and landing permits for all flights
- Submitting flight, crew and passenger information to customs and border agencies
- Provide the most accurate information on the status of flights during the planning stage
- Liaise and coordinate directly with the operating partners’ Tactical Controllers
Requirements
- In-depth knowledge of the Business Aviation environment ideally in Ground Operations, Flight Dispatch, or Flight Planning
- Excellent English language skills that will enable you to communicate clearly with your stakeholders
- Able to maintain accuracy and strong attention to detail
- Deliver punctually even when working under pressure
Benefits
- Flexibility of movement through the Vista group
- Opportunity for growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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