Customer Service Representative supporting Employee Benefits consultants and clients over phone and email. Initial office - based role transitioning to hybrid after training and probation.
CS
Onsite Client Services – Tactical Coordinator
Posted 2 days ago
About the role
- Tactical Coordinator overseeing all flights for clients at VistaJet. Requires problem solving and communication in a fast-paced environment at Malta International Airport.
Responsibilities
- Overseeing all flights on the day, being fully aware of any maintenance, crew duty, operations technicalities and NOTAMS
- Proactively anticipate any issues and work with the Duty Manager to formulate a plan of action
- Assuming ownership of any challenges impacting clients and proactively seek solutions, consulting and coordinating with all impacted teams in Client Services, Sales, Operations and Travel
- Ensuring that the clients and Managers are kept fully up to date on all developments impacting the flight
- Managing the workload in an organised manner, delegating tasks efficiently to the Duty Desk and the Client Services team, ensuring they are fully informed and equipped to control the situation
- Creating precise timeline reports for each flight of the day
- Monitoring any changes made by Client Services and help unblock / expedite any outstanding tasks in the workflow, keeping clients informed each step of the way
- Organising last minute services e.g. GT, catering, special requests
- Assisting with Crew and ground handling communication, ensuring that Duty Desk and Duty Manager are kept fully informed
Requirements
- Experience working within business aviation within either a client-centric or operational role
- Quality conscious and high attention to detail
- Extreme ownership, problem solving skills and accountability
- Excellent written and spoken English skills
- Remain composed under pressure and work effectively as part of a team
- Ability to prioritise, multi-task and manage time effectively
- Positive attitude and a desire to learn and develop
- Efficient and pro-active in gathering operational data and information
Benefits
- none specified
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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