Customer support role for Japanese speaking clients at Kyndryl. Engage with customers and enhance service experience while leveraging technical knowledge.
About the role
- IT Infrastructure Management Specialist responsible for optimizing IT systems and managing project risks while interacting with Japanese clients. Involves collaboration with cross-function teams and effective communication with stakeholders.
Responsibilities
- Managing and optimizing IT infrastructure
- Performing health checks and ensuring effective communication
- Handling project risks, quality management, and customer interactions
- Collaborating with cross-functional teams and vendors
- Maintaining and optimizing systems to ensure peak performance
- Interacting with the Account team and customers proficiently in Japanese
Requirements
- Excellent Japanese translation and interpretation skills
- Minimum 2-3 years of experience in IT infrastructure management projects
- Japanese Language Proficiency Test (JLPT) level N1/N2/N3
- Proven track record of delivering IT Service Management (ITIL) infrastructure projects
- Proficient in handling incidents, problems, and changes
- Strong understanding of IT environments
- Effective communication with stakeholders in Japan and India
Benefits
- Flexible, supportive environment
- Be Well programs designed to support financial, mental, physical, and social health
- Opportunities for Cloud Hyperscalers
- Learning opportunities and certifications in major platforms
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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