Insurance Account Handler supporting client portfolios and building relationships in Swansea. Offering a hybrid work model with focus on client interaction and customer service.
About the role
- Hands-on technical leader overseeing clinical medical devices' cybersecurity services. Leads Cyber Client Service Technicians while ensuring compliance and service excellence.
Responsibilities
- Lead, coach, and support assigned Cyber Client Service Technicians
- Plan, assign, and balance workloads to meet contractual service levels and business objectives
- Serve as first‑level escalation for technical, operational, and customer issues
- Monitor productivity, case volumes, and workload distribution
- Track, analyze, and report key performance indicators
- Drive accountability, continuous improvement, and adherence to standard work
- Support audits and corrective action plans
- Keep up to date on administrative responsibilities
- Troubleshoot complex cybersecurity issues on clinical devices
- Assess device cybersecurity risks and implement mitigations
Requirements
- Associate or bachelor’s degree with 2+ years experience OR equivalent military experience
- Cybersecurity or IT networking experience in healthcare or regulated environments
- Valid driver’s license and ability to meet background requirements
- Cyber Security Certificates CISSP
Benefits
- medical, dental, vision
- paid time off
- 401(k) plan with employee and company contribution opportunities
- life insurance
- disability insurance
- accident insurance
- tuition reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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