Motor Vehicle Direct Client Service Specialist working in the South Burlington DMV. Responsible for conducting examinations and processing vehicle registrations and licensing.
About the role
- Senior Manager leading digital services for patient care across multiple sites in a Canadian healthcare organization. Overseeing telecommunications and service desk operations in a complex environment.
Responsibilities
- Provide leadership for Service Desk and Telecommunications teams supporting three hospitals and multiple satellite sites
- Set direction, goals, and performance expectations for supervisors, and frontline staff
- Define and track service performance metrics and operational KPIs
- Lead recruitment, workforce planning, and workload optimization to support a 24/7 environment
- Oversee daily operations of Service Desk and Telecommunications platforms that support clinical and non-clinical systems
- Ensure compliance with organizational standards, cybersecurity policies, and healthcare regulations
- Develop and maintain policies, standards, and operating procedures for service delivery
- Assess risks, dependencies, and resource needs for enterprise initiatives and digital health projects
- Work with vendors and partners to ensure service continuity, performance, and value for money
- Ensure 24/7 staffing and escalation coverage for Service Desk and hospital communications systems
- Act as a senior point of contact for operational issues affecting patient care or hospital operations
- Collaborate with clinical, operational, and executive stakeholders to prioritize support and projects
- Oversee vendor contracts, service agreements, and delivery metrics
- Manage operational and capital budgets
- Support incident response, downtime procedures, and critical infrastructure recovery when required
Requirements
- Undergraduate Degree in Computer Science, Information Security or equivalent
- Masters Degree in Computer Science, Information Security or equivalent preferred
- Certification in CISP, ITIL Foundation, PMP preferred
- 5+ years experience in a Canadian healthcare related organization
- 5+ years experience in IT service management and service delivery
- 3+ years experience in a leadership role
- Knowledge on leading enterprise-wide technology transformation initiatives
Benefits
- Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
- Comprehensive insured benefits package including health and dental benefits
- New Graduate Initiative Enroute Program
- Critical Care Sponsorship Program
- Employee Discount and Incentive Programs
- Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on-site wellness rounding
- Recognition events
- Leadership Development and Learning Programs
- Tuition Assistance Program
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Client Services Executive delivering proactive support to legal advisors. Collaborating with the Client Services team to ensure efficient service delivery in Birmingham and Manchester.
Client Services Analyst at Cozen O'Connor managing collections and client communication issues. Role involves client service, invoice inquiries, and improving collection processes in a hybrid work environment.
Client Service Specialist at SEB helping corporate clients navigate digital banking products. Delivering customer - focused support via email, calls, and meetings.
IT Infrastructure Management Specialist responsible for optimizing IT systems and managing project risks while interacting with Japanese clients. Involves collaboration with cross - function teams and effective communication with stakeholders.
Customer support role for Japanese speaking clients at Kyndryl. Engage with customers and enhance service experience while leveraging technical knowledge.
Senior Tax Manager for Top 20 CPA firm focusing on client opportunities and local market growth. Join Aprio's dynamic Tax team for professional advancement and collaboration.
Cyber Client Service Technician serving as the primary GEHC Services face for device cybersecurity. Responsible for ensuring customer satisfaction through service excellence.
Hands - on technical leader overseeing clinical medical devices' cybersecurity services. Leads Cyber Client Service Technicians while ensuring compliance and service excellence.
Tactical Coordinator managing daily flight operations for VistaJet. Overseeing client needs and coordination among internal teams while ensuring high service quality.