Customer Service Representative supporting Employee Benefits consultants and clients over phone and email. Initial office - based role transitioning to hybrid after training and probation.
About the role
- Customer support role for Japanese speaking clients at Kyndryl. Engage with customers and enhance service experience while leveraging technical knowledge.
Responsibilities
- Interact with the account team and Customer
- Drive to deliver exceptional Customer Service
- Manage expectations and improve customer service
- Work well with others and actively contribute toward team objectives
Requirements
- Certified JLPT N1-N2,N3 Japanese language speaking & writing resources along with proficiency in English
- Good troubleshooting and problem-solving skills
- Demonstrable knowledge of Jira Service Desk and Confluence or equivalent ITSM tooling
- 4-5 years of experience
Benefits
- Flexible, supportive environment
- Employee feedback on engagement and belonging
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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