Senior Manager leading digital services for patient care across multiple sites in a Canadian healthcare organization. Overseeing telecommunications and service desk operations in a complex environment.
About the role
- Client Services Analyst at Cozen O'Connor managing collections and client communication issues. Role involves client service, invoice inquiries, and improving collection processes in a hybrid work environment.
Responsibilities
- Assist with various client requests for additional information on invoices
- Ensure proper administration of internal write-off policies
- Monitor e-billed invoices deductions and assist with helping to reduce deductions
- Maintain accurate files of attempts to contact clients and records of discussions
- Assist with the cleanup of unallocated receipts and short paid invoices
- Work with clients to reconcile any accounting discrepancies
- Process write-offs for identified accounts
- Build relationships with attorneys to identify clients that can be contacted for paying outstanding balances
- Perform tasks at a high level with customer service being top priority
- Research and resolve invoice inquiries/issues
- Place direct phone calls and emails to clients that are past due
- Provide copies of past due invoices and recapping invoices when necessary
- Update comments in Aderant system
- Assist with payment posting, client refunds and fund reallocations
- Research payment allocations and unidentified payments
Requirements
- High School Diploma or equivalent experience required
- College degree preferred
- 3 – 5 years’ experience in client services, collections, accounts receivable or a related area
- Prior law firm experience preferred
- Candidates with a background overseeing large-volume portfolios highly preferred
- Excellent written, oral and reading communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions
- Proficiency in Microsoft applications with advanced level in Microsoft Word and Outlook
- Professional interpersonal skills and the ability to adjust and interact with all levels of personnel including clients, attorneys and staff
- Be able to multitask, organized, set priorities and meet deadlines and take pride in one’s work
- Professional judgement, strong attention to detail and great interpersonal skills required
Benefits
- Equal Opportunity Employer, including disabled and veterans
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