Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
About the role
- Bilingual Vietnamese Customer Service Representative providing high-quality support in Vietnamese and English. Handling inquiries via phone, email, chat, and SMS to ensure customer satisfaction.
Responsibilities
- Handle inbound and outbound calls, emails, and chat inquiries from customers and agents
- Provide transaction status updates and resolve issues (delays, errors, cancellations, refunds)
- Monitor pending or problematic transactions and ensure timely resolution
- Maintain accurate documentation in CRM systems
- Conduct regular outreach to agents for support, updates, and engagement
- Assist with onboarding and day-to-day operational needs of agents
- Ensure smooth processing of transactions and coordinate with internal teams as needed
- Follow basic compliance procedures and assist in handling transactions under review
Requirements
- Fluency in **Vietnamese and English** (spoken and written) required
- Have a good attitude and good dealing with people
- Previous customer service or call center experience is a plus
- Excellent communication and writing skills
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Basic Computer knowledge
- High School Diploma or in the process of obtaining one
- Ability to work on a flexible schedule
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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