Customer Care Representative providing outstanding service to customers by addressing inquiries and requests. Engaging with customers to assess needs and make sales recommendations.
About the role
- Customer Care Representative providing outstanding service to customers by responding to inbound inquiries. Engaging with customers and utilizing software tools to resolve issues and provide accurate responses.
Responsibilities
- Provides outstanding service to customers by responding to inbound customer calls, inquiries, and requests
- Actively engages customers to ensure understanding and provide accurate responses
- Utilizes software, databases, and tools appropriately when addressing various topics presented by customers
- Builds rapport with customers and relationships with call center team members
- Assesses customer needs and makes sales recommendations
- Participates in training and learning opportunities
Requirements
- High school diploma or GED
- 2-4 years of customer service or inside sales experience
- Demonstrated ability to work as part of a team in a collaborative environment
- Legally eligible to work in the US
- Outstanding relationship management skills
- Excellent listening, communication, and problem-solving skills
- Ability to identify and develop sales opportunities
- Demonstrated proficiency with Microsoft Office
- Typing proficiency
- Working knowledge of Microsoft Dynamic for CRM or similar software systems
Benefits
- Medical, Dental, Vision, Life & Disability Insurance
- Maternity & Parental Leave
- Flexible Spending Accounts
- Discounted Stock Program
- 401K
- Employee Awards
- Employee Assistance Plan
- Wellness Incentive
- Tuition Assistance
- Career Pathways
Job title
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Degree requirement
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