Customer Experience Agent handling inquiries for German - speaking customers in a hybrid role. Involves online communications, customer service, and complaint handling across various channels.
About the role
- Customer Support / Care Agent at FENKA Robotics providing excellent service in a hybrid setting. Join an innovative team dedicated to automated service solutions.
Responsibilities
- Handle and resolve customer inquiries through our ticketing tool Zendesk (phone, WhatsApp, email)
- Maintain and update the customer database to ensure all information is accurate and up to date
- Manage and execute complex customer projects
- Create and forward support tickets to the appropriate departments to ensure timely problem resolution
- Support the development and improvement of customer service processes to increase customer satisfaction
- Conduct training sessions and workshops for customers to improve their understanding and use of our products
Requirements
- Previous experience in customer service or a similar role is a plus
- Completed vocational training or a university degree
- Excellent communication skills in German and English
- Ability to find solutions quickly and work with a customer-focused approach
- Technical affinity and understanding of our products
- Team player with a willingness to work in a dynamic environment
Benefits
- Flexible remote work possible – please be in the office 1–2 days per week
- Regular team events: quarterly off-sites of at least 2 days – for growing, learning, and celebrating together
- Vacation: 28 days of annual leave (+1 day per year of company service)
- Urban Sports Club membership: for your fitness – flexible and usable across Germany
- Young, innovative team & strong company culture
- Personal, hands-on work – not just "dialing numbers"
- Strong company growth offers many opportunities for advancement
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