Customer Care Specialist responsible for resolving customer queries through digital platforms for Compare the Market. Emphasizing a seamless customer experience while maintaining compliance with financial regulations.
About the role
- Customer Service Assistant at Mouser Electronics entering and retrieving data to support customer service initiatives in Bengaluru, India. Promoting service excellence and effective communication with customers.
Responsibilities
- Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands.
- Proofs material entered and generated data reports as required.
- Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
- Promotes and maintains high standards of quality and service excellence.
- Processes work in a timely manner and meets daily productivity objectives.
- Works with multiple currencies and other requirements about processing international orders.
- Provides Chat support as required.
Requirements
- Bachelor’s degree.
- Effective time management and planning/organizing skills.
- Professional verbal and written communication in local language (minimum).
- Ability to provide Chat support as required, local language plus other required languages.
Benefits
- Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
- Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
- Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
- Promotes and maintains high standards of quality and service excellence.
- Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
- Understands and can correctly work with multiple currencies and other requirements about processing international orders.
- Effective time management and planning/organizing skills.
- Provides Chat support as required, local language plus other required languages.
- Supports local Customer Service teams and provides support for other teams when needed.
- Actively supports the team by aiding for complex or uncommon requests and best practices.
- Professional verbal and written communication in local language (minimum), including in a telephone environment.
- Bachelor’s degree.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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