Customer Support Executive providing technical assistance on tax software to enhance user experience. Handling support queries and collaborating across departments for seamless, user - focused solutions.
About the role
- POS Support Specialist providing remote support for U-Haul applications and troubleshooting peripherals. Responsibilities include tier 1 issue resolution and user support for various devices.
Responsibilities
- Provide Remote support, via phone queues and live chat assistance, to all applications used to facilitate rental transactions and daily functions of U-Haul field and internal personnel.
- Troubleshoot U-Haul owned and maintained peripherals, ie: printers, cash drawers, mobile devices, computer workstations, credit card payment terminals, modems, routers, switches, etc.
- Identify software discrepancies and report to development teams for resolution.
- Research issues and assist in swift incidence and response scenarios.
- Tier 1 issue troubleshooting and resolution with full documentation and escalation as applicable.
- Trace possible network issues that impede the proper function of the software and escalate as appropriate.
- Identify Voice and VoIP issues and resolve or escalate as appropriate.
- Assist with resetting, and troubleshoot User softphone equipment.
- Build and manage field mobile devices using Meraki.
- Work with routers, switches, and modems on a Tier 1 level.
Requirements
- Fundamental working understanding of basic network functions, ie: Ping, tracert, etc.
- Understanding of IP addresses, and configuration of routers, modems, and switches.
- Support, identify, and resolve operating system and browser issues.
- Troubleshoot multiple mobile devices utilizing U-Haul mobile applications.
- System diagnostics and specifications via command prompt.
- Ticket logging proficiency.
- Detailed and complete descriptions of issues and resolution.
- Appropriate professionalism and demeanor, including phone and chat etiquette.
- Ability to type quickly and articulate information clearly.
- Understanding of networked equipment and the ability to remotely install, troubleshoot, and resolve peripheral hardware issues.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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