Customer Services Specialist responsible for receiving customer inquiries and entering orders at Columbus McKinnon. Providing technical and product information while maintaining effective communication with sales managers and other teams.
About the role
- Responsible Customer Service Representative at Cemex processing orders and addressing inquiries. Collaborating with teams to ensure quality service within the building materials industry.
Responsibilities
- Efficiently process customer orders and credit card transactions through our centralized call system
- Manage a high volume of calls with a focus on service excellence
- Collaborate with quality control, sales, and production teams to guarantee timely delivery and service of products
- Address customer inquiries, providing accurate information and solutions
- Willingness to spend time observing the production process at facilities or jobsite to get product knowledge
Requirements
- 1-3 years experience in dispatching in a similar industry
- High School Diploma
- 3 years of experience in a customer service or client-facing role
- Proven track record of meetings and exceeding service standards
- Proficient in the use of smartphones, digital tools, and app management across both IOS and Android platforms
- Advanced skills in MS Office suite
- Bilingual (desirable)
- A proactive approach to problem-solving with strong decision-making skills
- Excellent writing, strong communication and interpersonal skills with attention to details, ability to handle multiple tasks and prioritize effectively
Benefits
- Competitive pay
- Robust medical, dental, and vision coverage
- Employee Assistance and well-being programs
- Paid pregnancy and parental leave
- Generous paid time off and holiday pay
- 401k savings plan
- In-house virtual training through Cemex University
- Education assistance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Service Advisor at Scania responsible for building customer relationships and managing service coordination. Skilled in handling inquiries and providing top - notch service at Purfleet location.
Customer Service Advisor at Scania responsible for customer relations and administrative tasks in Hull. Ensuring timely updates and coordination of services for customer satisfaction.
Sales Associate responsible for customer service and food handling at Bosselman Pump & Pantry. Ensuring cleanliness, sales accuracy, and food safety compliance as part of team operations.
Sales Associate responsible for customer service and food handling at Bosselman Pump & Pantry. Ensuring compliance with food safety regulations and providing a clean service environment.
Service Advisor at Bosselman Enterprises, managing customer vehicle repair needs and communication. Providing friendly service, coordinating workflows, and maintaining customer satisfaction.
Customer - facing role at C.H. Robinson supporting carrier partners through payment - related inquiries. Managing inbound communications and ensuring timely resolution of payment issues.
Customer Service Representative ensuring prompt and professional service at Crash Champions collision repair facilities. Collaborating with management to support operations and customer inquiries.
Customer Service Representative ensuring prompt assistance and support for customers at Crash Champions collision repair service. Managing communications and administrative tasks in a professional environment.
Customer Service Representative responsible for greeting and assisting customers at Crash Champions' locations. Providing administrative support and handling communications with customers and departments.