Customer Service Advisor at Scania responsible for building customer relationships and managing service coordination. Skilled in handling inquiries and providing top - notch service at Purfleet location.
About the role
- Customer Service Advisor at Scania responsible for customer relations and administrative tasks in Hull. Ensuring timely updates and coordination of services for customer satisfaction.
Responsibilities
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day to day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to our customers.
- Agree timescales for unscheduled work and follow through to completion.
Requirements
- Customer service experience
- Strong organizational skills
- Ability to work independently
- Initiative and a confident approach to administrative tasks
- Proficient in managing schedules and coordinating work
- Good communication skills
Benefits
- In-house training provided to support career progression
- 25 days holiday + public holidays which increases with service
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
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Degree requirement
Location requirements
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