Customer Service Representative supporting after sales processes and managing customer inquiries in a hybrid working environment. Leading the team in the absence of the team leader.
HE
Onsite Renewals Volume Sales Support Specialist – DACH
Posted 5 days ago
About the role
- Sales Support Specialist engaging with customers to improve renewal deal execution and manage customer relationships. Requires strong communication in English and German with technical and operational team collaboration.
Responsibilities
- Engage with Customers/Partners to improve the execution of small & medium size renewal deals
- Develop and maintain a strong 1 to 1 relationship with the Partner/Customer
- Owns and independently manages end-to-end renewals in close collaboration with customers or partners on time
- Identify upsell & new business opportunities within the renewal
- Handle discount delegation with care
- Responsible for order management activities
- Resolve business related escalations together with OS Sales Rep and manage customer expectations
- Manage and update opportunities in SFDC on a regular basis
- Develop and maintain a strong relationship with extended account team
Requirements
- Bachelor's or Master's degree in Business Management or equivalent
- Typically 2-5 years experience (suppliers, customer relations, financial management, procurement)
- Fluent in verbal and written English and German language
- Strong written and verbal communication skills
- Be able to quickly learn and adapt business processes and sales tools
- Solution oriented / problem solving skills.
Benefits
- Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
- Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
- Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Application Support Specialist handling the intake, review, and processing of permits. Delivering customer - focused service and ensuring accuracy in application processes.
Customer Service & Back - Office role supporting B2C operations in a sustainable startup. Engaging with customers, managing online shop and ensuring efficient daily operations.
Customer Support Manager providing exceptional support for JUPUS clients in the legal tech industry. Collaborating on feedback and enhancing support processes to improve customer experience.
Customer Service Associate handling inquiries and support in a medical technology context at BioStem Technologies. Engaging in customer service, order processing, and team collaboration.
Customer Support Specialist at Sweep aiding clients in climate journey using SaaS solutions. Collaborating with teams to enhance customer satisfaction and technical issue resolution.
Customer Service Representative assisting U - Haul customers inside and outside with products, rentals, and services. Responsibilities include cleaning, inspecting, and managing equipment using technology.
Customer Service Representative assisting customers in U - Haul centers and managing rentals. Utilizing technology to ensure a seamless experience for those seeking U - Haul services.
Customer Service Representative assisting customers inside and outside U - Haul centers with products and services. Responsible for equipment inspection, rentals, and customer education.
Customer Service Representative assisting with U - Haul products and services in a supportive team environment. Handling rentals, inspections, and customer education on - site at the U - Haul center in Ahwatukee.