Customer Service Representative supporting after sales processes and managing customer inquiries in a hybrid working environment. Leading the team in the absence of the team leader.
About the role
- Customer Support Manager providing exceptional support for JUPUS clients in the legal tech industry. Collaborating on feedback and enhancing support processes to improve customer experience.
Responsibilities
- You are the primary point of contact for our customers with questions about JUPUS — responding quickly, solution-oriented and with a genuine commitment to quality.
- You analyze technical and subject-matter inquiries, develop structured solutions, and support customers through to final resolution.
- You prioritize support tickets sensibly, keep track of open issues, and ensure a high level of service quality.
- You identify recurring problems, document best practices, and continuously refine our support processes together with the team.
- You work closely with Onboarding, Customer Growth and Product to systematically feed customer feedback into the ongoing development of JUPUS.
- You help build and maintain help-center articles, FAQs and internal knowledge bases.
Requirements
- Customer focus: You understand that excellent support is a central success factor and you interact with customers professionally, empathetically and solution-oriented.
- Customer support experience: Ideally you have at least 2 years of experience in a SaaS, tech or software environment.
- Strong technical affinity: You don’t need to be a developer, but you understand how software works, can follow technical contexts and are comfortable with interfaces, APIs and logs.
- Structured work style: You work in an organized way, prioritize sensibly and keep an overview even when handling many concurrent requests.
- Problem-solver mindset: When something doesn’t work, you systematically analyze root causes and actively seek solutions.
- Startup mentality: You thrive in a dynamic environment, take responsibility and want to make a real impact.
- Initiative & drive to shape: You contribute your own ideas, challenge processes and help us build scalable support.
- Interest in Legal Tech: A strong interest in new technologies and digital solutions is a must.
- Communication skills: Fluent German and good English to support our customers effectively. Very good French skills are a plus.
Benefits
- Grow with us: We offer numerous opportunities for professional development and the chance to help completely rethink one of the world’s oldest industries.
- Dynamic startup culture: Work in a motivated, collegial team where everyone supports one another.
- Flexibility: Remote work and flexible working hours are part of our culture.
- Modern equipment: A current MacBook will be provided.
- Stay fit: We cover your Urban Sports Club membership!
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Application Support Specialist handling the intake, review, and processing of permits. Delivering customer - focused service and ensuring accuracy in application processes.
Customer Service & Back - Office role supporting B2C operations in a sustainable startup. Engaging with customers, managing online shop and ensuring efficient daily operations.
Customer Service Associate handling inquiries and support in a medical technology context at BioStem Technologies. Engaging in customer service, order processing, and team collaboration.
Customer Support Specialist at Sweep aiding clients in climate journey using SaaS solutions. Collaborating with teams to enhance customer satisfaction and technical issue resolution.
Customer Service Representative assisting U - Haul customers with service and equipment. Working as part of a supportive team in a U - Haul center in Woodlawn, Maryland.
Customer Service Representative assisting with U - Haul products and services in a supportive team environment. Handling rentals, inspections, and customer education on - site at the U - Haul center in Ahwatukee.
Customer Service Representative assisting customers inside and outside U - Haul centers with products and services. Responsible for equipment inspection, rentals, and customer education.
Customer Service Representative assisting U - Haul customers inside and outside with products, rentals, and services. Responsibilities include cleaning, inspecting, and managing equipment using technology.
Customer Service Representative providing assistance with U - Haul products and services at center. Engaging with customers, managing rentals, and maintaining equipment.