Customer Service Specialist providing support via all channels at TDCX. Identifying customer needs and ensuring satisfaction with a focus on relationship building.
BB
Hybrid Customer Service Representative
Posted 5 days ago
About the role
- Customer Service Associate handling inquiries and support in a medical technology context at BioStem Technologies. Engaging in customer service, order processing, and team collaboration.
Responsibilities
- Answer incoming calls and basic and complex customer questions and inquiries using computer software (via soft phone).
- Understand customer requirements, analyze, and provide appropriate clarifications and solutions.
- Route and direct specific customer inquiries to appropriate personnel.
- Able to handle/resolve escalated customer issues.
- Process customer sales order & requisitions received via sales field ordering tools, emails, calls, and faxes.
- Ability to review/validate order requests and properly enter order details into our ERP program accurately.
- Sales order payment processing for credit card payments; act as liaison to Accounting department.
- Processing of consignment related orders - invoicing/billing of tissue and resolving inventory discrepancies.
- Maintain open and efficient communication between AR and the Sales field regarding order/account holds.
Requirements
- High School Diploma, required.
- Associate’s degree, preferred.
- 3 years’ experience in a customer service-oriented environment, required.
- Salesforce CRM Experience, preferred.
- NetSuite ERP Experience, preferred.
Benefits
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- 401K plan with employer match
- Major medical insurance
- Company paid dental and vision insurance.
- Company paid holidays.
- Generous paid time off allowances
- Employee recognition programs and events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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