U - Haul Customer Service Representative assisting with equipment inspections and customer inquiries. Engaging with customers and using technology to manage rentals and returns in Elyria, Ohio.
About the role
- Customer-facing role at C.H. Robinson supporting carrier partners through payment-related inquiries. Managing inbound communications and ensuring timely resolution of payment issues.
Responsibilities
- Manage a high volume of inbound calls, emails, and chats from carrier partners, resolving payment-related inquiries in real time
- Investigate and resolve open payables issues using system tools, data analysis, and critical thinking
- Release payments in accordance with established procedures, controls, and compliance standards
- Communicate clearly and professionally with internal and external partners to ensure timely resolution
- Exercise sound judgment, escalating complex issues when appropriate
- Identify trends and recommend process improvements with an understanding of broader business impact
- Maintain accurate records of interactions and updates within systems
- Collaborate with team members, provide back-up support, and assist in coaching less experienced colleagues
- Continue building expertise in direct payables, systems, and business processes
Requirements
- High school diploma or GED equivalent
- Minimum 4 years of data entry or related experience
- Minimum 2 years of customer service experience, including phone-based support
- Experience in a high-volume, fast-paced support or operations environment
- Proficiency in Microsoft Office
- Experience with Navisphere or similar systems
- Strong communication and interpersonal skills, with the ability to handle sensitive or complex conversations
- Demonstrated critical thinking and problem-solving skills
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities and meet deadlines
- Positive, professional attitude with a focus on delivering a strong partner experience
- Ability to influence, collaborate, and drive improvements across teams
- Commitment to a diverse and inclusive work environment
Benefits
- Three medical plans which include Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
- Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Representative assisting with U - Haul products and services in a supportive team environment. Handling rentals, inspections, and customer education on - site at the U - Haul center in Ahwatukee.
Customer Service Representative assisting customers inside and outside U - Haul centers with products and services. Responsible for equipment inspection, rentals, and customer education.
Customer Service Representative assisting U - Haul customers inside and outside with products, rentals, and services. Responsibilities include cleaning, inspecting, and managing equipment using technology.
Customer Service Representative assisting U - Haul customers with service and equipment. Working as part of a supportive team in a U - Haul center in Woodlawn, Maryland.
Customer Service Representative assisting customers in U - Haul centers and managing rentals. Utilizing technology to ensure a seamless experience for those seeking U - Haul services.
Customer Service Representative providing assistance with U - Haul products and services at center. Engaging with customers, managing rentals, and maintaining equipment.
Intern supporting Inside Sales at Prysmian in Sorocaba, performing client registration and sales proposals analysis. Collaborating with internal teams and assisting in administrative routines.
Commercial AI Specialist enhancing customer support through technical problem - solving and automation for Billdu, a global product company.
Customer Service Representative at Stryker providing customer services relating to sales and installations. Engaging with sales and healthcare professionals to encourage positive business relationships and support processes.