Customer Experience Representative troubleshooting software issues for clients at Homecare Homebase. Ensuring high - quality patient care by resolving software challenges and providing excellent customer service.
About the role
- College Student Support Specialist providing essential support to students with disabilities at Easterseals Massachusetts. Helping students navigate college life and academics while fostering independence and personal growth.
Responsibilities
- Develop action plans each semester that addresses each student’s goals as they relate to their transition into college
- Provide 1:1 coaching to develop and support concrete goals in areas of higher education and independent living to meet each student's unique needs and encourage independence in all phases of the student’s program
- Support the student with executive functioning skills such as time management, organization, scheduling, etc.
- Identify potential barriers and problem-solve around them with students and college staff
- Create a supportive environment between the college and the student
- Advocate for the student by identifying their needs and explain them to college staff
- Maintain ongoing documentation related to monitoring and evaluating client progress on goals
- Communication with referring agencies and program manager including monthly notes, weekly check-ins, and identifying and problem-solving challenges with clients
- Assist students with navigating online learning platforms including, but not limited to Blackboard, Canvas, and Moodle
- Help students understand the current college culture and expectations
Requirements
- Bachelor’s degree in related field required; and/or Master's degree in related field
- Experience with young adults with disabilities preferred
- Knowledge of pertinent academic areas and learning situations including but not limited to secondary educational systems such as Blackboard, Moodle, Canvas, etc.
- Working knowledge of Microsoft Office applications (Word, Excel, Outlook, PowerPoint, and Teams) and Zoom video conferencing
- Excellent verbal, written, and interpersonal communication skills
- TB test and health documentation clearing for work
- COVID-19 vaccine (strongly preferred due to campus policies)
Benefits
- Health insurance
- Professional development opportunities
- Flexible working hours
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