Customer Success Specialist enhancing service delivery for practitioners and patients in North America. Focused on building relationships and customer satisfaction in a health tech company.
About the role
- Customer Service Representative at Westfield Veterinary Group providing client-oriented support. Assisting with patient check-ins, communication, and ensuring a professional work environment.
Responsibilities
- Greet clients and pets in a prompt, courteous and helpful manner
- Check out patients, print invoices, and receive/apply payment
- Ensure work and reception area is kept clean and professional at all times
- Answer phone calls and relay information to the appropriate party
- Assist client at times of euthanasia by rooming patients, preparing paperwork and taking payments
- Keep food and merchandise shelves stocked
- Drawer reconciliation
- End of day deposits
- Complete all other tasks assigned
Requirements
- Above and beyond customer service skills and a positive attitude
- Excellent written and oral communication skills
- The ability to deal with fast paced and stressful situations
- Comfort with and knowledge of computer and internet skills as well as veterinary terms/procedures
- Strong critical thinking, problem-solving, and decision-making skills
- 1 year of customer service experience (Required)
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Pet Perks
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Specialist delivering service to practitioners and patients across North America. Providing assistance and solutions to ensure customer satisfaction and success.
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