Customer Support Associate managing customer inquiries for Monmouth Cards via multiple channels. Ensuring smooth support experience with a focus on inventory and order management.
About the role
- Customer Support Specialist assisting customers in Greece through various channels. Role can be remote or on-site in Athens with provided training and support.
Responsibilities
- Handle customer inquiries in German via phone, email, and chat
- Troubleshoot account or technical issues and escalate when necessary
- Ensure accurate documentation and timely follow-up
- Maintain high levels of customer satisfaction
Requirements
- German C2 / native speaker
- English B2 or higher
- EU passport or valid work permit for Greece
- Flexibility to work on-site or remotely with rotating shifts (Monday–Sunday, depending on the project)
- Willingness to relocate to Greece at least one week before the start date (for on-site roles)
Benefits
- Competitive salary (€1,100–€1,500) + monthly performance bonuses
- Paid training (12 weeks)
- Relocation package for EU candidates: flight, 2 weeks hotel, airport pickup, assistance with finding accommodation
- Health insurance & statutory benefits
- Real career development opportunities within an international company
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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