Customer Service Representative at Triad Financial Services managing mortgage inquiries and payments. Requires strong finance customer service skills and ability to operate under pressure.
About the role
- User Support Specialist supporting Virginia clients with software applications. Involves troubleshooting, debugging, and collaborating with developers in a team environment.
Responsibilities
- Design, develop, troubleshoot, and debug complex software applications.
- Passionate about programming, passionate about quality and enjoy communicating and working with end-users.
- Work in a team environment.
- Provide technical support for multiple applications (legacy and newly developed GOTS as well as COTS).
- Build and maintain a deep understanding of functionality, configuration, and limitations of multiple applications.
- Collaborate with application developers to identify and report defects, bugs, and other issues that impact application reliability and maintenance.
Requirements
- Active TS/SCI with Full Scope Polygraph (preferably from this client).
- Minimum of three years of experience providing basic user and application administration support, including user account management and application configuration.
- Associates and five or No degree and seven years related work experience.
- Five years of experience drafting and maintaining technical systems documentation, especially in a custom software development context.
- Five years of experience with workflow design and management.
- Five years of experience performing user account administration and user access control.
- Five years of experience with scripting languages; PowerShell or Bash scripting experience most valued.
- Three years of experience triaging system errors for a database-driven information system.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- EAP
- Training and Tuition Assistance
- Paid Time Off
- Holidays
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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