Customer Service & Operations Analyst supporting contact centres. Identifying performance gaps and enhancing customer service processes while developing analytical skills.
About the role
- Customer Care Specialist responsible for resolving customer queries through digital platforms for Compare the Market. Emphasizing a seamless customer experience while maintaining compliance with financial regulations.
Responsibilities
- Ensure a seamless and positive customer experience across all digital platforms, including chat, email, and social media. Respond to queries and complaints, providing clear, accurate and timely information
- Take full ownership of customer issues from initial contact to resolution, ensuring timely follow-ups and proactive communication.
- Trouble shoot issues and provide information and support about our products and services
- Investigate root causes of issues and escalate complex issues to the appropriate departments when necessary.
- Own and manage all customer complaints, delivering timely responses and maintaining strong, positive customer relationships throughout.
- Build and support relationships with 3rd parties and work collaboratively with internal teams to ensure the most effective customer outcome is achieved
Requirements
- An excellent written communicator, with specific knowledge of the requirements of our regulators
- Problem-solving skills
- You remain calm under pressure
- Team player
- Perceptive to needs of others
- Ability to multi-task
- Flexible
- Able to adapt approach
- Customer-led
- Attention to detail
Benefits
- We believe diverse teams make better decisions, and we’re committed to creating an inclusive workplace where everyone feels empowered to grow, contribute, and thrive.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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