Head of Customer Service managing Order - to - Cash processes including overseeing 7 FTEs and compliance with US regulations in the chemical industry.
About the role
- Product Support Specialist at Tekmetric engaging with customers to solve product issues and documenting feedback for development. Providing high-quality customer support and fostering strong relationships.
Responsibilities
- Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions.
- Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge.
- Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next.
- Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements.
- Keep records sharp and accurate by updating tickets, account details, and communication logs with care.
- Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation.
- Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience.
- Consistently meet or exceed performance goals that help us deliver best-in-class support.
- Jump in to support teammates when needed — we grow stronger together.
Requirements
- A minimum of 1 year of experience in a customer-facing role across any industry (e.g., SaaS, hospitality, retail, or service environments)
- Demonstrates high empathy and energy, with a naturally outgoing, customer-centric (hospitality-driven) personality
- Technically curious and forward-thinking, with strong organization and excellent verbal and written communication skills
- Familiarity with basic financial and accounting concepts, with a general business mindset
- Strong empathy for customers AND passion for growth
- Great interpersonal skills with a problem-solver mentality
- A high level of energy, drive, enthusiasm, initiative, commitment, integrity and professionalism
- A strong aptitude for quickly building rapport with customers
- A self-starter attitude with solid organizational skills and attention to detail
- Demonstrated ability to quickly learn and navigate new software and tools
- Background in team sports, college athletics, or other high-performance team settings is a plus
- You balance independent work with a strong presence during in-person collaboration days
Benefits
- Enjoy the flexibility of remote work
- Competitive base salaries that reflect your value.
- Generous Paid Time Off, because we know you do your best work when you're well-rested.
- Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
- Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
- Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
- 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
- Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
- Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
- After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
- Keep growing with support for continuing education - we’re invested in your development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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