Young Professional Customer Service playing a key role in Vopak's future with energy transition. Building customer service skills while collaborating with diverse teams across the company.
About the role
- Customer Support Agent providing technical support and product advice at Clickatell. Engaging with customers via multiple channels in a vibrant, collaborative environment.
Responsibilities
- Provide real-time support via live chat, email, and phone, resolving technical and sales queries efficiently.
- Attend to and log all telephonic, email, and chat queries on the CRM system.
- Enforce Clickatell’s rules, policies and terms of use relating to client transactions and behavior.
- Assist customers with queries relating to payments, support and general queries.
- Complete administrative tasks related to service.
- Achieve agreed set goals and company- wide objectives.
- Meet productivity and performance targets as determined by individual contract.
- Quality targets met as per email, telephonic and chat monitoring quality assessment processes, and standards.
- Accurately categorise cases for Business Intelligence reporting.
- Compile Daily Handover reports.
- Participate in product testing.
Requirements
- Matric and IT Diploma or studying towards or any other related qualification in the technology space.
- Minimum 3 years customer service experience.
- Industry experience in either technology, financial services, payments, or telecommunications will be advantageous.
- Experience in live chat support is required.
- Knowledge of the technical aspect of operating systems and Internet.
- Strong troubleshooting skills across multiple platforms.
- Basic selling experience.
- Strong typing skills.
Benefits
- Medical Aid contribution
- Pension fund contribution
- Risk benefit company contributions
- Reimbursable communications allowance for internet and mobile phone bills
- Half-day off on your birthday
- 5 personal days leave a year, over and above your annual leave
- Remote working and access to office hubs as required.
- Home office set-up with laptop, monitor and other related items.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Young Professional in Customer Service & Operations at Vopak connecting Customer Service and Operations with terminal knowledge. Contributing to daily tasks, innovations, and receiving ongoing training.
Customer Support Executive providing technical assistance on tax software to enhance user experience. Handling support queries and collaborating across departments for seamless, user - focused solutions.
Responsible Customer Service Representative at Cemex processing orders and addressing inquiries. Collaborating with teams to ensure quality service within the building materials industry.
Head of Customer Service managing Order - to - Cash processes including overseeing 7 FTEs and compliance with US regulations in the chemical industry.
Customer Expert providing high - quality customer support in Italian for a global brand based in Athens. Work remotely or onsite in a vibrant city.
Customer Service Specialist handling mortgage inquiries via phone and professional interaction. Providing timely resolution for borrowers in a compliant, hybrid work schedule.
Customer Service Specialist helping borrowers with mortgage inquiries through calls and support tasks. The role includes tracking, follow - ups, and resolving customer issues.
Customer Experience Representative troubleshooting software issues for clients at Homecare Homebase. Ensuring high - quality patient care by resolving software challenges and providing excellent customer service.
IT Desktop Support Specialist at Everise delivering IT desktop support and administration. Collaborating with corporate technology teams and providing 24x7 on - call support.