Head of Customer Service managing Order - to - Cash processes including overseeing 7 FTEs and compliance with US regulations in the chemical industry.
About the role
- Customer Service Representative for Italian-speaking clients in a service sector company. Responsible for managing customer inquiries, support calls, and maintaining CRM records.
Responsibilities
- Atención al cliente en italiano, gestionando consultas, incidencias y solicitudes de forma eficiente.
- Soporte al comercial asignado, colaborando en el seguimiento de clientes y gestión de pedidos.
- Realización de llamadas a clientes inactivos para reactivar el consumo.
- Llamadas de prospección a nuevos clientes potenciales.
- Registro y actualización de la información de clientes en el CRM.
Requirements
- Estudios mínimos de FP o grado relacionado con Atención al Cliente.
- Mínimo 1–2 años en posiciones de atención al cliente o soporte multicanal.
- Italiano fluido (oral y escrito) imprescindible; español nativo o alto.
- Inglés valorable.
- Manejo de CRM y sistemas de tickets, herramientas ofimáticas (Excel, Google Workspace).
- Capacidad para trabajar bajo presión y en equipo, y actitud proactiva.
Benefits
- Contrato indefinido.
- Horario de lunes a jueves de 8:00 a 17:00 h, viernes intensivo.
- Teletrabajo 4 días y 1 día presencial.
- Formación inicial y desarrollo profesional en un entorno internacional y multicultural.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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