Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
About the role
- Customer Experience Mitarbeiter coordinating customer interactions and ensuring quality service. Join a team focused on hospitality and customer satisfaction in a hybrid work environment.
Responsibilities
- You coordinate appointments and alignments between sales, customers and internal departments, ensuring optimal preparation for all parties.
- You handle internal and external communication related to customer appointments and act as the central point of contact for all organizational and content-related questions.
- You accompany our banking partners on-site at the Experience Center and ensure a professional, smooth and inspiring visit experience.
- You ensure the quality and consistency of the customer experience and continuously develop standards for the Experience Center by analyzing processes and identifying optimization opportunities.
- You work closely with all stakeholders to create a holistic and compelling customer experience, keep track of trends in customer experience, hospitality and process optimization, and actively contribute new ideas.
Requirements
- You have a completed commercial/business qualification and several years of relevant professional experience in a coordinating role—ideally in a customer-facing environment, hospitality, or project management within the financial or IT sector; or a completed degree in business administration, communications management or event management with several years of relevant experience in the areas mentioned above; or an equivalent qualification.
- You demonstrate strong organizational skills and maintain oversight even during complex alignments involving multiple stakeholders.
- You have a keen sense for customer needs and are able to design professional experiences with a strong service orientation.
- You work in a structured, solution-oriented manner and bring analytical skills to optimize processes and workflows.
- You are a strong communicator, present yourself confidently to internal and external contacts, enjoy working in a team, and have very good German skills (at least C1 level) as well as good English skills (at least B2 level).
Benefits
- Flexible working: We operate in a balanced hybrid mix of remote work and presence in modern office environments (Activity Based Working).
- Work-life balance: With our flexible working-time models such as part-time, the option to choose full-time between 30–40 hours and our lifetime working-account (sabbatical and/or leave before retirement), you can find the right balance.
- Balancing private life and career: We offer a family budget and support in special family situations, such as caring for relatives.
- Individual benefits: You can choose between bike leasing, IT hardware leasing, capital-forming benefits (vermögenswirksame Leistungen) and/or an additional day off, as well as a company pension scheme and other options.
- Onboarding: We welcome you at our #enter welcome event; you will also receive structured onboarding with a designated buddy/mentor and regular feedback meetings with your People Lead.
- Health management – Health, Family and Life: Through our offerings we support you, for example via partnerships with Familiengenossenschaft and voiio. Enjoy varied meals in our staff restaurants and connect through our sports offerings.
- Career model and development: In our development dialogues you discuss your professional, methodological and personal career goals and pursue them through our diverse training opportunities.
- Our company values: Respectful, open and honest, responsible, supportive and results-oriented – guided by team spirit as well as a desire for innovation and intensive knowledge sharing.
- Future and job security: As a cooperative company with decades of experience, we are pioneers of digital transformation in the banking sector and a systemically important employer.
- Kununu: We are a Top Company 2026 and proud of a Kununu score of 4.2 and a recommendation rate of ≥ 90%.
Job title
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Experience level
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Degree requirement
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