Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
About the role
- Customer Service Specialist at TD support 27 million customers' inquiries. Providing financial advice and solutions through exceptional service.
Responsibilities
- Assist inbound callers with account inquiries
- Resolve issues by providing advice and recommending products
- Deliver outstanding customer service
- Achieve performance objectives
- Participate in ongoing training and coaching support
Requirements
- High School Diploma or equivalent
- Bilingual – is an asset (French & English)
- Exceptional communication and listening skills
- Ability to multitask and navigate through computer systems
- Digital literacy across a broad range of devices
- Flexibility, resiliency, and a positive attitude
- Ability to work both independently and as part of a team
- Integrity when managing sensitive customer information
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
- training programs
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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