Customer Service Officer managing day - to - day queries and order processing for a global leader in thread manufacturing. Aiming for high - quality service and customer satisfaction in Sri Lanka.
About the role
- Application Support Technician addressing software installation and troubleshooting for managed print services at Pacific Office Automation in Beaverton, OR.
Responsibilities
- Install, restart, and configure Remote Monitoring software for external clients in a timely and efficient manner.
- Provide technical support to internal and external customers, including software troubleshooting and resolving support inquiries.
- Supply account-related information to clients, contract administrators, and account representatives.
- Collaborate with the software development team on issues, improvements, and operational needs.
- Document daily activities, troubleshooting steps, and resolutions in the companys ticketing (CRM) system.
- Perform regular software maintenance, updates, and monitoring to ensure optimal performance.
- Provide excellent customer service via ticketing response and customer communication.
- Completes all MPS Monitor Training modules within 30 days of start date.
- Works to meet the goals of Pacific Office Automation and role specific KPIs.
- Participates in ongoing learning and achieve at least one certifications (Micosoft training by goal and/ or CompTIA A+)
Requirements
- Associates degree or higher with at least 1 year of customer service experience
- 1-2 years help desk experience
- Professional work ethic
- Strong customer service skills and great phone etiquette
- Basic understanding of database concepts
- Good understand of networking concepts
- Good understanding of Microsoft Windows
- Experience with MS-Office products (Outlook, Word, Excel, etc.)
- Ability to work independently and also in a dynamic team environment
- Microsoft SQL experience a plus
- Windows Server experience a plus
Benefits
- Advancement and growth into leadership roles
- Team-player environment
- Medical/Dental/Vision/Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA/HSA programs
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Service Advisor responsible for handling customer inquiries for NHS Supply Chain contract. Ensuring high standard of service and support in Maidstone DC, full - time position.
Customer Care Specialist responsible for resolving customer queries through digital platforms for Compare the Market. Emphasizing a seamless customer experience while maintaining compliance with financial regulations.
Customer Service Representative responsible for processing orders and assisting customers at Mouser Electronics. Providing high - quality service and maintaining positive customer relations.
Customer Support Specialist assisting customers in Greece through various channels. Role can be remote or on - site in Athens with provided training and support.
Customer Service Representative assisting customers at U - Haul locations. Utilizing technology for inventory management and ensuring customer satisfaction through services and support.
POS Support Specialist providing remote support for U - Haul applications and troubleshooting peripherals. Responsibilities include tier 1 issue resolution and user support for various devices.
Customer Service Representative assisting U - Haul customers inside and outside the center. Utilizing technology for managing rentals and providing exceptional service.
Customer Service Representative assisting customers with U - Haul products and services in Vestavia Hills, Alabama. Providing equipment management and answering customer inquiries.
College Student Support Specialist providing essential support to students with disabilities at Easterseals Massachusetts. Helping students navigate college life and academics while fostering independence and personal growth.