Customer Experience Representative troubleshooting software issues for clients at Homecare Homebase. Ensuring high - quality patient care by resolving software challenges and providing excellent customer service.
About the role
- Customer Service Advisor responsible for handling customer inquiries for NHS Supply Chain contract. Ensuring high standard of service and support in Maidstone DC, full-time position.
Responsibilities
- Handling customer enquiries via our call management system with accuracy and care
- Investigating and resolving issues promptly within service guidelines
- Managing urgent orders, returns, and complaints with empathy and efficiency
- Liaising with internal departments to ensure smooth communication and service delivery
- Maintaining customer profiles and proactively managing service changes
Requirements
- Excellent communication skills – both written and verbal
- Strong organisational and time management abilities
- A customer-focused mindset with a proactive approach
- Team player with a positive attitude and a willingness to learn
- Good IT skills (Word, Excel; bespoke systems experience is a bonus)
Benefits
- 25 days annual leave (plus bank holidays)
- blue-light card
- flexible dental insurance plans
- company sponsored pension scheme
- 24/7 online GP service
- life assurance
- fully comprehensive employee assistance programme
- MyBenefits platform offering high street discounts, bike to work scheme, cashback cards, saving scheme and much more!
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