Customer Support Executive providing technical assistance on tax software to enhance user experience. Handling support queries and collaborating across departments for seamless, user - focused solutions.
About the role
- Digital Customer Experience Product Owner managing integrated applications for AES's customer experience strategy, focusing on driving business results through technical implementation.
Responsibilities
- Drives development and execution of fully integrated applications to facilitate digital customer experience business strategy.
- Creates, maintains, and communicates project plans engaging stakeholders across the organization.
- Drives technical resources in the design, development, testing and enhancement of data and logic systems.
- Provides clear application and project tracking of timelines, milestones, and resource management.
- Serves as trusted consultant to leadership, maximizing opportunities and minimizing risks.
- Develops and administers control methods to standardize application and project schedule/financial tracking processes and tools.
- Supports financial reporting including accruals, budget forecasting and the strategic financial planning process.
- Drives large projects with multiple cross-functional teams, fostering a high-performance environment.
- Creates highly collaborative cross-functional partnerships within the AES matrixed organization.
Requirements
- BA or BS with at least 3-5 years of relevant technical experience.
- Successful track record of bringing complex, multi-supplier, integrated software development programs to life is desired.
- Experience with online and mobile app system design, programming, and data structuring.
- Strong project and budget management skills; PMP desired or willing to work toward certification.
- Demonstrated high level of curiosity, creative thinking, analytic ability and innovation.
- Excellent written and verbal communication skills.
- Strong knowledge of JavaScript, TypeScript, and React Native framework or similar Mobile App Development framework.
- Deep experience with Microsoft Office 365 Suite of business tools including MS Project, TEAMS, PowerPoint, Excel, Word and Power BI.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Responsible Customer Service Representative at Cemex processing orders and addressing inquiries. Collaborating with teams to ensure quality service within the building materials industry.
Head of Customer Service managing Order - to - Cash processes including overseeing 7 FTEs and compliance with US regulations in the chemical industry.
Customer Expert providing high - quality customer support in Italian for a global brand based in Athens. Work remotely or onsite in a vibrant city.
Customer Service Specialist helping borrowers with mortgage inquiries through calls and support tasks. The role includes tracking, follow - ups, and resolving customer issues.
Customer Service Specialist handling mortgage inquiries via phone and professional interaction. Providing timely resolution for borrowers in a compliant, hybrid work schedule.
Customer Experience Representative troubleshooting software issues for clients at Homecare Homebase. Ensuring high - quality patient care by resolving software challenges and providing excellent customer service.
IT Desktop Support Specialist at Everise delivering IT desktop support and administration. Collaborating with corporate technology teams and providing 24x7 on - call support.
Customer Service Operations Lead developing efficient client service solutions at Symplifica. Leading a key operation focused on home work dignity and social impact through AI and automation.
Grief Support Specialist providing short - term bereavement counseling and collaborating with interdisciplinary teams at Advocate Health. Focused on educating families and community members while offering grief support services.