Customer Service Associate handling inquiries and support in a medical technology context at BioStem Technologies. Engaging in customer service, order processing, and team collaboration.
About the role
- Lead the energy cost billing & customer service team at Smart Energy Link AG in Switzerland. Drive operational excellence and implement AI-driven solutions in a hybrid work environment.
Responsibilities
- Responsible for day-to-day billing operations and supporting the team
- Lead and develop the team through the transformation to an agent-based, AI-supported way of working
- Maintain collaboration with key account customers
- Establish quality and communication standards for customer interactions
- Serve as the point of contact for product management on optimizing billing processes and identifying market opportunities
Requirements
- Proven experience with energy cost billing for real estate, and ideally with ZEV electricity billing (collective self-consumption)
- Interest in applying AI tools and agents
- Customer focus and efficient organization of customer service for a technology platform
- Curiosity and a willingness to learn something new every day
- High self-motivation and strong team-player qualities
Benefits
- You actively contribute to the energy transition
- Get involved and help shape the company, including employee participation/equity
- High-impact work and room for personal development — part-time options available
- We embrace flexibility — work when and where you want
- We support your learning and growth with a training budget
- We have annualized working hours, five weeks of vacation, and a 40-hour workweek
- Planning a break? We make it possible. Perks include a NIKIN hoodie, an after-work swim in the Aare, and ice cream in the company freezer
- Openness and transparency are important to us
- All salaries are disclosed, already during the application process
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Degree requirement
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