Customer Service Representative assisting customers with ferry bookings and inquiries. Responsible for maintaining high customer satisfaction in a fast - paced travel environment.
About the role
- Booking & Flights Support Specialist supporting travel consultants in managing customer bookings for a travel platform. Ensuring high-quality service and attention to detail for memorable journeys.
Responsibilities
- Manage the full cycle of customer bookings, including creation, modification, and cancellation
- Provide specialized support to our travel partners
- Ensure high-quality customer service, with attention to detail and personalization
- Contribute to the continuous improvement of our services and processes
Requirements
- Degree in Tourism or a related field
- Minimum 1 year of professional experience in a travel agency or tour operator
- Proficiency with airline booking systems (GDS), preferably Amadeus and/or Galileo
- Strong customer service orientation, with friendliness and professionalism
- Availability for night shifts and fixed night shifts
- Fluency in Portuguese and English
Benefits
- Competitive salary based on experience and expertise
- Annual performance-based bonus
- AdvanceCare health insurance
- 24 days of annual leave (including your birthday off)
- Hybrid working model
- Extra benefits for night shifts
- Travel perks at net rates
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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