Product Support Specialist providing clinical and technical expertise for Stryker’s Upper Extremities portfolio. Supporting surgical procedures and fostering relationships with surgeons and hospital staff.
About the role
- Customer Service Resolution Specialist addressing complex user inquiries for Vestiaire Collective. Ensuring satisfaction and loyalty with luxury fashion brand values in a hybrid work setting.
Responsibilities
- The Customer Service Resolution Specialist handles complex Level 3 requests via outbound phone and inbound/outbound messaging channels from Vestiaire Collective users (questions, complaints, mediations).
- The objective is to deliver the best possible user experience with Vestiaire Collective while upholding the brand’s Luxury Fashion DNA, with a focus on customer satisfaction and loyalty.
- Working hours for this position are 10:00 AM – 6:00 PM, Monday to Friday.
- The role is hybrid: expected on-site in Paris three days per week and remote two days per week.
- Please note: the initial training period is three weeks, taking place on-site from 9:00 AM – 5:00 PM, Monday to Friday.
Requirements
- Minimum 3 years of proven experience in Customer Service.
- Passionate about fashion, luxury, and circularity, with a clear understanding of customer expectations.
- Experience in the fashion industry is a plus.
- Strong customer empathy, solution-oriented mindset, and an understanding of both Buyer and Seller perspectives.
- Native-level proficiency in written and spoken English and French.
- Additional languages are a plus.
- Excellent interpersonal skills, strong service orientation, and a collaborative team spirit.
- Flexible, resourceful, responsive, and able to adapt to peaks in activity.
- Rigorous with strong organizational skills.
Benefits
- A meaningful role that influences how people consume fashion and promotes sustainability.
- Opportunity to do career-defining work at a fast-growing, French-born scale-up.
- Work as part of a globally diverse team with more than 50 nationalities.
- Two days dedicated to volunteer projects—supporting your activist journey and allowing you to volunteer for an association.
- Significant investment in your learning and professional growth.
- Competitive compensation and benefits package.
- As a full member of our entrepreneurial project, you will be eligible for free shares.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Clinical Support Specialist delivering training and clinical support for surgical procedures. Assisting with Stryker's Upper Extremity product portfolio in various surgical settings.
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