Whitespace Account Manager managing existing and new client relationships in the London specialty insurance market. Focusing on client satisfaction, onboarding, and collaboration across teams.
Responsibilities
Responsible for managing existing client relationships to ensure high retention client satisfaction and growth
Development of new customers for Whitespace, converting these to confirmed clients and managing them through the onboarding process including the contracting process and maintaining a strong collaborative relationship once on board
Liaising with colleagues across Whitespace to ensure all the Client’s ongoing transactional and strategic needs as they pertain to the Whitespace Platform
Ensure that all internal account management processes are followed, objectives met, Key Performance Indicators managed, and results shared at appropriate forums
Requirements
Experience in a London specialty/wholesale insurance market
Proven work experience as a Broker / Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant Sales role within Insurance
Delivering client-focussed solutions to customer needs
Experience of using Whitespace would be a plus
Strong verbal and written communication skills
Intermediate understanding of the risk placement process between brokers and carriers
Understanding of insurance acronyms and terminology
Broad understanding of the London Insurance Market
Entry level understanding of the global Insurance Industry
An interest in technological advances in Insurtech
Willingness to learn and be agile in a fast-paced environment
Ability to operate collaboratively with colleagues is essential
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