Employee Relations Manager driving wellness objectives and KPIs at BBVA. Leading wellness proposals and maintaining employee retention mechanisms in Peru.
About the role
- Senior Account Manager overseeing large-scale experiential marketing events for automotive clients, ensuring successful project delivery and client relationships while based in Detroit.
Responsibilities
- Serve as the day-to-day project lead across multiple workstreams, owning scope, timelines, deliverables, and overall forward progress.
- Proactively drive projects forward by defining next steps, assigning responsibilities, and holding internal teams accountable.
- Anticipate challenges, dependencies, and production considerations before they become issues, and propose clear solutions.
- Translate client goals into actionable plans for creative, production, and logistics teams.
- Maintain a strong understanding of the event production lifecycle, from concept through on-site execution and wrap.
- Ensure documentation, workflows and internal systems are consistently maintained at a high standard.
- Serve as the senior point of contact for clients, providing consistent updates and ensuring their needs are addressed promptly.
- Provide proactive strategic guidance beyond immediate project needs.
- Manage high-touch client relationships with professionalism, discretion, and urgency, responding effectively to time-sensitive requests and evolving priorities.
- Anticipate client needs and provide thoughtful guidance to help navigate complex decisions and deliverables.
- Build long-term trust to foster account stability and growth opportunities.
- Thoughtfully manage client hospitality, including curated gifts, birthdays, milestone recognition, hosted experiences, and personal touches that strengthen relationships beyond active projects and day-to-day deliverables.
- Coordinate client-facing details, including meeting F&B, parking, and executive-level accommodations, to ensure a polished, seamless experience at every interaction.
- Lead internal coordination across strategy, creative, production, and external partners.
- Run internal status meetings, set agendas, document decisions, and ensure alignment across teams.
- Act as the connective tissue between teams, ensuring clarity, accountability, and momentum.
- Escalate risks early and align with senior team members on mitigation strategies.
- Provide senior-level support for the execution of live events and moments, including on-site leadership when required.
- Ensure teams are prepared, timelines are met, and details are managed through show days and beyond.
- Act as a calm, solutions-focused presence in high-pressure live environments.
- Lead development of project budgets in partnership with production and finance teams.
- Oversee ongoing budget tracking, forecasting, reconciliation, and financial reporting.
- Monitor scope changes and manage addenda to protect profit margins.
- Provide regular updates on project expenses and inform senior team members of any potential budget deviations.
- Partner with the Account Director in resource allocation and scheduling.
- In collaboration with the Strategy Director, deliver clear and concise reporting on campaign performance, KPIs, and outcomes.
- Gather and synthesize client feedback to inform improvements and strengthen future work.
- Identify opportunities to improve processes, strengthen delivery models, and enhance account performance.
- Act as a strategic partner and operational extension to internal leadership.
- Prepare executive-ready materials, including presentations, briefing documents, agendas, and summaries for senior leadership meetings.
- Manage and streamline communications on behalf of senior stakeholders, ensuring consistency, accuracy, and timeliness.
- Anticipate the needs of executive stakeholders, proactively identifying gaps, risks, or opportunities and addressing them before escalation is required.
- Own meeting cadences for senior-level engagements, including setting agendas, capturing key decisions, and ensuring follow-through on action items.
- Maintain a high level of discretion and professionalism when handling sensitive information and executive interactions.
- Contribute to business development efforts, including proposal development, pitch materials, and opportunity tracking.
Requirements
- A genuine passion for client service and delivering excellence under pressure.
- Bachelor’s degree in Marketing, Communications, Business, Film/Video Production, or a related field.
- 6-8+ years of account management or production experience within an experiential marketing, events, advertising, or communications agency.
- Demonstrated experience supporting senior leaders or executive-level clients in demanding, deadline-driven environments.
- Proven ability to manage complex projects with multiple stakeholders and moving parts.
- Exceptional communication skills, with confidence in presenting to and interacting with high-level audiences.
- Strong organizational skills, attention to detail, and the ability to remain calm and solutions-focused under pressure.
- Experience managing large-scale budgets across the full project lifecycle.
- Automotive industry experience is a plus.
Benefits
- Work with a state-of-the-art product and deliver it to exciting and innovative brands
- Learning and development opportunities that contribute to professional growth
- A fun, engaging work culture
- Be part of a mission-driven team that values curiosity, rigour, bravery & respect
- Opportunity to contribute to large-scale, high-impact projects from day one
- Comprehensive paid time off benefits
- Hybrid work model, where our team comes into the office a minimum of 3 days per week
- Generous parental leave
- Up to 4% safe harbor company 401k match
- Comprehensive, low-cost health benefits
Job title
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