Telecoms Administration Analyst managing day-to-day administration of telecom services in London. Overseeing billing, compliance, and inventory management for telecom operations.
Responsibilities
Maintain accurate inventories for mobile, fixed line, data circuits, DDIs, SIP trunks, and conferencing services.
Manage A/M/C/D changes and number porting across carriers.
Ensure TEM records accurately reflect live services, users, and cost centres.
Oversee daily TEM workflows: invoice ingestion, audits, disputes, approvals, allocation, and chargeback.
Manage all order types and billing activities, including reconciliation and acquisitions.
Conduct inventory audits, true-ups, and bulk updates.
Validate and reconcile monthly telecom invoices against POs and contracts.
Prepare accruals, reclasses, and departmental chargebacks; work with Finance/AP.
Drive cost savings through optimisation, right-sizing, pooling, and service rationalisation.
Manage user lifecycle: provisioning, SIM swaps, device assignment, communications, and offboarding.
Ensure compliance with GDPR, SOX, infosec, and procurement policies.
Deliver monthly spend, usage, and inventory reporting for finance, IT, and business stakeholders.
Requirements
2–5 years in telecoms administration or TEM operations within Corporate Services, Finance Ops, or IT.
Strong organisational and analytical skills.
High attention to detail and accuracy when managing data and processes.
Ability to manage multiple workflows and priorities effectively.
Strong communication and stakeholder coordination skills.
Problem-solving ability and a proactive approach.
Proficient in Excel (pivot tables, lookups), reporting tools (Power BI/Tableau), and ERP/AP workflows (e.g., SAP, Oracle).
Hands‑on with TEM platforms (TEM Force, Tangoe, or similar), including invoice audit, allocation, and inventory.
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