Warranty & Repair Administrator managing warranty and repair claims for customers of Proponent. Liaising with vendors and internal teams to ensure claims are processed efficiently.
Responsibilities
Liaise between customers, vendors, and internal teams for warranty and repair claims
Investigate, resolve, and respond to customer inquiries
Handle intake and processing of new claims
Explain warranty conditions and procedures to customers
Process and reconcile claim settlement paperwork
Investigate unsettled and short paid claims
Record and administer systems for parts returns and inspections
Requirements
High School Diploma
1-5 Years of Related Work Experience
B2B Customer Service Fundamentals
Proficient with ERP Software and Salesforce or Similar CRM Application
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