Customer Support Representative at Mellon Technologies providing assistance for customer inquiries. Involves both incoming customer service and outgoing communication with existing customers.
BS
Hybrid Administrative Specialist – Customer Service, Store Support, Deputy Team Lead
Posted 4 months ago
About the role
- Kaufmännische Mitarbeiterin für Kundenservice und Filialsupport bei BLUME2000. Verantwortlich für die Unterstützung des Filialtagesgeschäfts und Optimierung von Abläufen.
Responsibilities
- You are the friendly voice on the phone for our stores and customers and find the right solution for every inquiry
- You ensure our stores are always well supplied — from coordinating with central warehouses to managing movable furnishings
- You organize everything related to new store openings: from procuring necessary accessories to purchasing inventory items
- You arrange hotel bookings and process travel expense claims for our store teams while keeping a clear overview
- You are responsible for your own projects and contribute ideas to further develop and optimize our store service processes together with the team
- After successful onboarding, we offer you the opportunity to take on topics independently on behalf of the team lead — enabling you to take responsibility and develop professionally and personally
Requirements
- You have completed a commercial apprenticeship and ideally have experience in customer support
- You work carefully and conscientiously and keep an overview even when handling many tasks
- You are an organizational talent, think solution-oriented and tackle challenges with initiative
- You have strong empathy and communicate effectively — both internally and externally
- You are confident using Outlook and other common tools and use them routinely in daily work
- If you are interested in a leadership role, you have an interest in management responsibilities and experience in project management
Benefits
- Flexible work: one home office day per week and flexible working hours for your work–life balance
- Floral perks: 20% employee discount + regular seasonal cut flowers, plants and decorative items for your home
- Wellpass membership for your health and wellbeing and attractive discounts via the Corporate Benefits platform
- Culinary extras: subsidised lunches in our “EssBar” and free breakfast
- Autonomy and influence: flat hierarchies, an open corporate culture and exciting projects with modern technologies
- Modern workplaces: inspiration from our co-working spaces and innovative meeting rooms
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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