Employee Benefits Account Manager coordinating open enrollments and servicing clients in Arizona. Collaborating with team to meet client expectations and enhance agency productivity.
About the role
- KAM overseeing brand performance for live commerce platforms in SEA, focusing on Shopee & TikTok trends for impactful content strategies.
Responsibilities
- Oversee brand performance, driving success through effective commercial and content strategies, and leveraging new trends and tools
- Manage Brand Performance: Oversee the end-to-end performance of assigned brands, focusing on achieving revenue, awareness, and other key goals through effective promotions and content strategies
- Operational Management: Oversee all aspects of live commerce operations, including planning, scheduling, execution, and post-event analysis
- Content Strategy and Execution: Work with internal Live Commerce team to develop a content calendar, brainstorm innovative content ideas, and continuously refine strategies based on platform trends and key learnings
- Strategic Guidance: Provide expert recommendations on strategies, promotions, and content ideas to enhance brand performance on Live Commerce
- Build Relationships: Act as the main point of contact for brands and platforms, fostering strong relationships with stakeholders, affiliate partners, and influencers
- Collaborate Internally: Work with internal teams like Live Commerce, Commercial, and Performance Marketing to ensure aligned strategies and smooth campaign execution
- Coordinate with Platforms: Align with platform counterparts on promotional strategies and leverage unique opportunities
- Support Brand Onboarding and Growth: Assist in the onboarding process for new brands and contribute to their growth plans
- Ensure Account Retention: Partner with leadership to maintain and grow existing accounts
Requirements
- University degree
- At least 3 years of relevant experience in ecommerce, preferably with platforms like Lazada, Shopee, TikTok, Tokopedia, other enablers, or with brands and distributors
- 1 year of experience in live commerce, such as livestreaming or short video formats, is highly desirable
- Strong commercial mindset, adaptable, collaborative, and thrives in a fast-paced startup environment
- Passionate in live commerce trends - you are in the know of what is relevant and what compelling content looks like
- Strong interpersonal, communication, listening and negotiation skills
- Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans
- Eager to learn with continuous growth and improvement mindset - able to work closely with the brand to A/B test different approaches to live commerce to build success stories and drive long term improvement
- Experience in developing digital / ecommerce campaign plans
- Strong analytical skills for data interpretation and performance enhancement
- Project management experience
- Proficiency in Excel and PowerPoint
- Fluent in English (writing and communicating skills)
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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