Service Process Trainee supporting financial advisors and clients at Ameriprise India. Responsible for processing service requests and coordinating communication effectively.
About the role
- Director leading Governance and Operations for Strategic Remediation at Truist, focusing on tech services and risk oversight for enterprise financial services. Collaborating with leadership to drive program adoption and operational execution.
Responsibilities
- Lead overall Governance and Operations for Strategic Remediation function.
- Establish and implement program structure and operations team to drive program adoption and operational execution of program.
- Responsible for risk oversight of issues within the Strategic Remediation portfolio.
- Oversee functions to drive project management structure including portfolio management, status reporting, communication, education, and engagement routines.
- Manage regulatory exams, responses, and routines on behalf of program.
- Work in alignment with the Head of Strategic Remediation, ET senior leadership and Business Management Offices to drive adoption of program.
- Build and influence organizational support structures to ensure prioritization and ongoing sustainability of solutions.
- Lead a team with appropriate qualifications and experience to support this effort.
- Work across ET Technology Integration and Performance functions to integrate remediation insights.
Requirements
- Demonstrable in-depth understanding of enterprise financial services technology organizations, structure, technology and associated risk landscapes.
- Significant experience managing high priority programs and initiatives, inclusive of initial conceptual design through delivery and ongoing sustainability.
- Regulatory and risk management experience in a large financial services technology organization.
- MBA or equivalent experience with expertise in Technology and Risk Management across Lines of Defense.
- 10+ years of experience in an enterprise technology environment.
- Demonstrated experience leading large, complex/critical technology projects.
- Experience influencing strategy, processes, and/or risk management efforts for large organizations, inclusive of implementation and/or closing risk-related programs related to technology resilience/BCDR, implementing technology change, allocating budgets, business case development, cost modeling, business and technical requirements analysis, vendor assessment and selection, and related nuances of enterprise technology risk management.
- Proactive, driven professional with the ability to operate effectively from the conceptual stage through to successful implementation amidst frequent change.
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Disability
- Accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- No less than 10 days of vacation
- 10 sick days
- Paid holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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