Social Media Campaigns Support Lead at TruePoint Communications overseeing day-to-day social campaigns. Leading campaign documentation, client contact, and reporting with cross-functional teams involvement.
Responsibilities
Own day-to-day campaign execution across social platforms—keeping deliverables accurate, on time, in scope, and aligned to campaign plans.
Build and maintain campaign documentation (SOWs, T&Cs, campaign guides, contest/sweepstakes docs, tracking sheets) and keep tools/resources organized (Teams, Monday.com, trackers).
Serve as a key client contact, providing clear status updates via calls and written communication; responding quickly to requests for campaign info, documentation, reporting, and ad hoc needs.
Monitor social channels daily to surface high-value opportunities, engage using approved brand voice, and provide real-time support during campaigns.
Lead reporting and insights, producing end-of-campaign recaps with performance, learnings, and recommendations; supporting weekly/monthly/quarterly reporting and social listening/trend analysis with analytics partners.
Coordinate cross-functionally and operationally, partnering with Community, Creative, and Intelligence teams; managing winner selection/outreach/fulfillment and onsite prize distribution auditing, time/expense tracking, and process/training updates.
Requirements
2+ years of experience in social media, digital marketing, community management, or campaign coordination within an agency or similar fast-paced environment.
Strong organizational and project management skills with the ability to manage multiple concurrent campaigns.
Excellent written and verbal communication skills, including experience preparing client-ready materials.
Familiarity with major social platforms (Facebook, Instagram, X, TikTok, LinkedIn, YouTube).
Experience using social media or project management tools (Sprinklr, Sprout, Monday.com, Teams).
Preferred Experience supporting social media campaigns, sweepstakes/contests, or community engagement.
Basic understanding of social analytics or reporting methods.
Previous experience collaborating across multiple internal teams (Creative, Community Management, Analytics).
Benefits
Diverse and inclusive workplace
Equal employment opportunities
Prohibit discrimination and harassment of any type
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