Customer Service Manager at Manulife leading high - performing teams in banking and insurance sectors. Focusing on customer experience while managing operations and compliance in a regulated environment.
About the role
- Application Support Specialist providing solutions for construction accounting. Resolving software issues and creating guides to enhance customer experience with Trimble's innovative products.
Responsibilities
- Resolve complex customer software issues for industry-leading construction accounting and project management solutions.
- Spearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers.
- Collaborate cross-functionally with development and other departments to influence the evolution and improvement of our software.
- Manage and document high-level customer interactions within a CRM to ensure seamless service delivery and data-driven insights.
- Act as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds.
Requirements
- Familiarity with accounting, full-charge bookkeeping, AP, AR, or a relevant business discipline.
- High level of empathy and the ability to communicate technical concepts clearly to diverse audiences.
- Experience utilizing AI-powered support tools such as chatbots or virtual assistants to enhance customer service.
- Strong proficiency in Google Suite and the ability to maintain a predictable, full-time support schedule.
- Practical experience within the construction industry, specifically in project management or construction accounting.
- Experience managing social support channels, community forums, or creating instructional video content.
- Prior success in a high-volume customer service or application support environment.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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