User Support Agent at Accurx facilitating communication in healthcare by resolving user queries via Intercom and synthesizing feedback for product enhancements.
Responsibilities
Handle a high volume of queries via Intercom.
Creative problem solving to troubleshoot issues.
Become an expert in the platform and use AI tools.
Synthesize user feedback into insights for Product teams.
Maintain high standards for data integrity, privacy, and safety.
Requirements
You take pride in your written communication.
You are curious and stay on the case until it's solved.
You can stay calm, kind, and focused even when things are moving fast.
You have a genuine interest in how technology and AI can make support better and faster.
Way with words, genuine heart for helping people and curiosity to unpick a tricky problem until it’s solved.
Benefits
£14,500 share options
Access to Happl - a flexible benefits provider with a given budget of £400 to spend on perks of your choice. Options include private health insurance, wellness providers and more.
Flexible Working: office first culture, in at least 3 days a week.
Enhanced parental leave policy
Free healthy breakfasts, snacks and lunches, with occasional sweet treats!
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